This is to ascertain you that the quality of the products that we ship are of the highest quality - as released by the original Brand.

All phones carry a limited warranty and this warranty is included in the shipment. 
We strongly suggest that you keep the original box also the invoice and shipping documents. It will be much easier on you, if and when you have to ship the phone back to us, that you can pack it properly.
You should contact us -as per hereunder-before shipping anything to us. You will get a reference number under which goods should be shipped back.

Whenever you have a complain; or for that matter, a question - kindly contact us BY linking to the SUPPORT page - click here. The date of the form will be clearly stated on the email copy that you will receive.

Replies to the support form will be done within 48 hours from its receipt.

If you prefer to discuss your query by phone, please contact us at +852 8206.8893 during business hours (bring into account the time difference between your place of residence and Hong-Kong).
Also, there might a problem with language barrier - Not all our staff is fluent in English; even though they all do speak English.